Privacy Policy

Last updated: 15 October 2026

At Agent Partner, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Agent Partner collects, uses, stores, protects and discloses personal information when you visit our website, contact us, submit an enquiry, request an agent recommendation, subscribe to our communications or otherwise interact with us.

We aim to handle your personal information openly, transparently and responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to the extent they apply to us.

1. Who we are

In this Privacy Policy, “Agent Partner”, “we”, “us” or “our” refers to the business operating the Agent Partner service and the website www.agentpartner.com.au.

Agent Partner helps property owners identify and compare suitable real-estate agents and, where requested, connects property owners with selected agents who may be able to assist with the sale of their property.

Our service is provided free of charge to property owners. Agent Partner may receive a referral payment from a real-estate agent or agency when a seller appoints an agent introduced by Agent Partner.

Contact details

Agent Partner
Phone: 1300 400 333
Email: admin@agentpartner.com.au
Website: www.agentpartner.com.au
Location: Victoria, Australia

If you have a privacy question, request or complaint, please contact us using the details above.

2. What personal information do we collect?

The type of personal information we collect depends on how you interact with Agent Partner.

This may include:

Your contact details

First and last name
Email address
Telephone or mobile number
Preferred contact details
Other information you provide when communicating with us

Your property information

Property address
Suburb, postcode and location
Property type
General property characteristics
Approximate property value where provided
Information about the property’s condition where provided
Selling timeframe
Preferred selling method, where provided
Information about your reason for selling
Other information you provide about your property or proposed sale

Your selling requirements

We may collect information about:

Your selling goals
Your preferred timeframe
Your priorities when selecting an agent
Your preferred communication style
Your previous experiences with real-estate agents
Whether you have already received an appraisal
Any particular circumstances relevant to your proposed sale

Communications and enquiries

We may retain information contained in communications between you and Agent Partner, including telephone, email, website and other communications.

Website and technical information

When you visit our website, we may collect technical and usage information such as:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring websites
Website interactions
Cookies and similar technologies
Other information generated through your use of our website.

We do not generally seek to collect sensitive information through our website.

If you voluntarily provide sensitive information to us, we will handle it in accordance with applicable privacy laws.

3. How do we collect your personal information?

We may collect personal information directly from you when you:

Complete our online “Find My Agent” form
Complete a contact or enquiry form
Call us
Email us
Subscribe to our newsletter or other communications
Communicate with us through social media
Request assistance finding a real-estate agent
Provide information during a conversation with one of our team members
Communicate with an Agent Partner representative about your property.

We may also collect information from:

Publicly available sources
Real-estate and property-related sources
Service providers that assist us with our business
Agents or agencies involved in an enquiry
Other third parties where you have authorised the information to be provided or where permitted by law.

Where practical and appropriate, we generally collect personal information directly from you.

4. Why do we collect your personal information?

We collect and use personal information for purposes including:

Understanding your property and selling requirements
Identifying suitable real-estate agents
Comparing agents based on factors relevant to your property and circumstances
Providing agent recommendations
Connecting you with selected real-estate agents
Providing your information to agents so they can contact you about your proposed sale
Briefing agents about your property and requirements
Assisting you in comparing agents
Assisting with agent fee and commission negotiations
Providing ongoing support during the agent selection and selling process
Responding to your enquiries
Providing requested services
Communicating with you about your enquiry
Sending relevant information, newsletters and marketing communications where permitted
Improving our website and services
Understanding website usage and marketing effectiveness
Maintaining business and customer records
Preventing fraud, misuse and security incidents
Resolving disputes and complaints
Complying with legal and regulatory obligations.

We will not use your personal information for a purpose that is incompatible with the purpose for which it was collected unless permitted or required by law.

5. Connecting you with real-estate agents

An important part of Agent Partner’s service is helping property owners find suitable real-estate agents.

When you submit your details to Agent Partner requesting assistance with selling your property, you authorise us to use the information you provide to assess your requirements and identify agents who may be suitable.

Where appropriate, we may provide relevant information about you and your property to one or more selected real-estate agents or agencies.

This information may include:

Your name
Phone number
Email address
Property address
Property type
General property information
Selling timeframe
Reason for selling
Your stated requirements
Other information reasonably relevant to the proposed sale.

The purpose of providing this information is to enable the selected agent or agents to understand your requirements and contact you regarding your property.

You may therefore receive calls, emails or other communications from agents we introduce to you.

Our intention is to connect you with suitable agents rather than distribute your details indiscriminately to a large number of agents.

The number of agents we recommend may vary depending on your property, location, circumstances and the availability and suitability of agents.

You remain in control of whether you appoint an agent.

Agent Partner does not require you to appoint any agent we introduce.

6. How we select agents

To identify potentially suitable agents, we may consider factors including:

Local market knowledge
Recent sales performance
Experience with similar properties
Property type experience
Auction and private-treaty results
Buyer database and market reach
Marketing capability
Communication and service
Reputation and client feedback
Proposed fees and commission
Other information relevant to the suitability of an agent.

Our agent recommendations are intended to assist you in making a more informed decision.

They are not a guarantee of a particular sale price, sale timeframe or outcome.

You are responsible for making the final decision about which agent, if any, you appoint.

7. Our referral arrangement

Agent Partner provides its service to sellers at no cost to the seller.

Where a seller appoints an agent introduced by Agent Partner, Agent Partner may receive a referral payment from that agent or agency, generally from the agent’s commission.

This referral arrangement does not create an obligation for you to appoint an agent recommended by us.

We may use information about your enquiry and the outcome of an agent introduction for legitimate business purposes, including administering and verifying our referral arrangements.

8. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.

These third parties may include:

Real-estate agents and agencies

As described above, we may provide relevant information to selected agents so they can contact you regarding your property and potential sale.

Service providers

We may use third-party service providers to help operate Agent Partner, including providers of:

Website hosting
Customer relationship management systems
Cloud storage
Email services
SMS and communication services
Website analytics
Marketing services
Advertising services
Information technology
Cybersecurity and technical support.

Professional advisers

Where reasonably necessary, we may disclose information to professional advisers such as accountants, lawyers, insurers and consultants.

Government and regulatory bodies

We may disclose information where required or authorised by law, regulation, court order or other lawful authority.

Business transactions

If Agent Partner is involved in a merger, acquisition, sale, restructuring or other business transaction, personal information may be transferred as part of that transaction, subject to applicable privacy laws.

We do not sell your personal information as a standalone database to third parties.

9. Direct marketing

We may use your personal information to send you information about Agent Partner, including:

Property market information
Newsletters
Property-selling information
Agent selection information
Agent Partner services
Relevant offers or information
Other communications that may reasonably be of interest to you.

Where required by law, we will obtain consent before sending direct marketing communications.

You can unsubscribe from marketing communications at any time by:

Using the unsubscribe link contained in an email;
Contacting us at admin@agentpartner.com.au; or
Calling 1300 400 333.

If you unsubscribe from marketing communications, we may still contact you where reasonably necessary to respond to an enquiry, provide a service you have requested, administer an existing relationship or deal with a legal or business matter.

10. Cookies and website technologies

Our website may use cookies, pixels, tags, analytics and similar technologies.

These technologies may collect information about how you use our website and may be used to:

Operate the website
Improve website performance
Understand visitor behaviour
Improve user experience
Measure advertising and marketing effectiveness
Understand which pages and services are most useful
Identify technical problems
Provide relevant advertising or remarketing where applicable.

Some technologies may be provided by third-party services.

You can generally control cookies through your web browser settings. However, disabling cookies may affect some website functionality.

Because our technology providers may change from time to time, the specific third-party services used for analytics, advertising and website functionality may also change.

11. Third-party websites and services

Our website may contain links to third-party websites, including real-estate agencies, technology providers, social-media platforms and other websites.

Once you leave the Agent Partner website, the privacy practices of the third party will apply.

Agent Partner is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

12. How we hold and protect your information

We take reasonable steps to protect personal information against:

Misuse
Interference
Loss
Unauthorised access
Unauthorised modification
Unauthorised disclosure.

Depending on the circumstances, our security measures may include:

Password protection
Access controls
Restricted access to personal information
Secure cloud-based systems
Security procedures
Staff and contractor controls
Technical safeguards
Regular review of our information-handling practices.

However, no electronic storage system or internet transmission can be guaranteed to be completely secure.

If we become aware of an eligible data breach, we will respond in accordance with applicable Australian privacy laws, including the Notifiable Data Breaches scheme where applicable.

13. Where your information may be stored

Agent Partner may use Australian and overseas-based technology and service providers.

As a result, personal information may be stored or processed outside Australia.

The countries in which information may be stored or processed can change depending on the technology and service providers we use.

Where required by applicable privacy law, we will take reasonable steps in relation to overseas disclosures and the protection of your personal information.

14. How long we keep your information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

Provide our services
Maintain appropriate business records
Manage our relationship with you
Administer referral arrangements
Resolve complaints and disputes
Meet legal, accounting and regulatory requirements
Protect our legitimate business interests.

When information is no longer reasonably required, we will take reasonable steps to securely destroy, delete or de-identify it, subject to any legal requirement to retain it.

15. Accessing your personal information

You may request access to personal information that Agent Partner holds about you.

You may also ask us about how your information has been collected, used or disclosed, subject to applicable legal exceptions.

To request access, contact:
admin@agentpartner.com.au
or
1300 400 333

We will deal with your request within a reasonable period.

In some circumstances, we may be unable to provide access to particular information where an exception under applicable law applies.

If we refuse access, we will explain the reason where we are permitted to do so.

16. Correcting your personal information

We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.

If you believe information we hold about you is inaccurate, incomplete, misleading or out of date, you may ask us to correct it.

Please contact us and identify the information you believe needs to be corrected.

We will consider your request and take reasonable steps to correct the information where appropriate.

17. Privacy complaints

If you believe Agent Partner has mishandled your personal information or has not complied with applicable privacy obligations, we encourage you to contact us first so that we can investigate the matter.

Please provide as much information as reasonably possible, including:

Your name
Contact details
The nature of your concern
Relevant dates
Copies of relevant communications
Any other information that may assist us in investigating your complaint.

You can contact us at:
Email: admin@agentpartner.com.au
Phone: 1300 400 333

We will investigate your complaint and respond within a reasonable period.

18. Complaints to the OAIC

If you are not satisfied with our response, or believe your complaint has not been adequately addressed, you may contact the Office of the Australian Information Commissioner (OAIC).

The OAIC can be contacted through: www.oaic.gov.au

We generally ask that you contact Agent Partner first so that we have an opportunity to investigate and resolve your concern.

19. Anonymity and pseudonyms

You may generally contact Agent Partner without identifying yourself or by using a pseudonym where it is lawful and practicable to do so.

However, because our agent-matching service requires information such as your contact details and property information, we may not be able to provide certain services or connect you with an agent unless you provide the information reasonably required for that purpose.

20. Automated decision-making

Agent Partner may use technology to assist with analysing property information, agent performance information, website interactions or other information.

We do not currently intend to make decisions solely through automated processing where such a decision would reasonably be expected to significantly affect an individual’s rights or interests.

Where applicable privacy laws require us to provide additional information about automated decision-making, we will update this Privacy Policy accordingly.

21. Children

Our services are intended primarily for adults.

We do not knowingly seek to collect personal information from children.

If you believe a child has provided personal information to us, please contact us so that we can consider appropriate action.

22. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our business
Changes to our website
Changes to our information-handling practices
Changes in technology
Changes to privacy laws
Changes to our service providers
Changes to our agent referral model.

The latest version will be published on the Agent Partner website.

The “Last updated” date at the beginning of this Privacy Policy will be changed whenever the policy is materially updated.

We recommend reviewing this Privacy Policy periodically.

23. Contact us

If you have any questions about this Privacy Policy or how Agent Partner handles your personal information, please contact us.

Agent Partner
Phone: 1300 400 333
Email: admin@agentpartner.com.au
Website: www.agentpartner.com.au
Location: Victoria, Australia
Privacy enquiries: admin@agentpartner.com.au

Your privacy matters

At Agent Partner, we understand that selling a property is a significant decision.

Our aim is to use your information responsibly and transparently to help you identify and connect with suitable real-estate professionals.

You remain in control of the final decision about which agent, if any, you appoint.

Agent Partner — The right agent. The right strategy. The right start.

FAQs

Get Answers to Common Questions About Our Real Estate Agent Finder

1How can Agent Partner help me find the best local agent?

Agent Partner makes it easier to find the best local agent for your property, circumstances, and selling goals. We begin by learning about your property, preferred timeframe, expectations, and any specific support you require. This allows us to identify agents whose experience and approach align with what matters most to you.

We consider important factors such as local knowledge, relevant sales experience, communication, marketing strategies, and proposed fees. Rather than simply presenting a long list of names, we help you focus on suitable agents who are prepared to discuss your property. You can then compare their recommendations and decide which agent gives you the greatest confidence.

Our service saves you from spending hours researching agents without knowing which information is genuinely important. We provide a more focused and informed path towards choosing an agent who can represent your interests effectively. You remain in control of the final decision, with no obligation to appoint an agent we introduce.

2How do I find the best local real estate agent for my property?

To find the best local real estate agent, look beyond advertising claims and consider recent results, property-specific experience, market knowledge, and communication. A suitable agent should understand local buyer expectations and explain how they will position your property in the market. They should also support their recommended selling strategy with relevant evidence.

At Agent Partner, we consider your property type, location, goals, and timing before identifying potentially suitable agents. We help you compare their experience, marketing recommendations, proposed selling methods, and overall approach. This makes it easier to recognise which agent offers the right combination of capability, service, and value.

The best agent is not automatically the person offering the highest appraisal or the lowest commission. We encourage sellers to consider the quality of each proposal and how confidently the agent answers important questions. Our goal is to help you make a well-informed choice that supports a stronger selling experience.

3How can I find the best licensed real estate agents?

Agent Partner helps property owners find the best licensed real estate agents without relying solely on online advertisements or general directory listings. We seek to connect you with agents whose experience is relevant to your property and local market. This gives you a stronger starting point when comparing potential representatives.

Licensing is essential, but it is only one part of choosing an effective selling agent. You should also consider local performance, experience with similar properties, negotiation skills, marketing quality, and responsiveness. We help bring these considerations together so you can evaluate agents more confidently.

Every seller has different priorities, which is why our approach is based on your individual requirements. You may value frequent communication, a particular sales method, a strong local buyer network, or experience with a complex property. By understanding these priorities, we can help you narrow your options and make a more purposeful decision.

4Can I search licensed real estate agents through Agent Partner?

Yes, Agent Partner provides a convenient way to search licensed real estate agents who may be suited to your property and selling objectives. Instead of requiring you to contact numerous agencies individually, we help simplify the initial research and comparison process. This can save valuable time while giving you access to more relevant options.

We review the information you provide and consider agents with appropriate local knowledge and property experience. Suitable agents can then explain their appraisals, marketing plans, selling methods, fees, and communication processes. You can compare these proposals on a more consistent basis before making a decision.

Our approach gives you more than a list of agents and contact details. We help create a clearer pathway from your initial search to meaningful conversations with potential selling agents. There is no obligation to proceed, so you can review your options without unnecessary pressure.

5What makes a real estate listing agent the right choice for my sale?

The right listing agent should present a clear plan for preparing, positioning, marketing, and negotiating your property sale. They should identify the likely buyers, support their recommended price with relevant market evidence, and explain why their proposed sales method suits your circumstances. These details are essential when you want to find the best real estate listing agents rather than simply choose the most familiar name.

At Agent Partner, we help you compare agents based on the quality of their complete proposal. This includes their local results, property-specific experience, marketing strategy, communication standards, commission, and additional selling costs. Our focused approach helps you determine which agent offers the best combination of experience, value, and personal service.

A strong listing agent should inspire confidence without relying on unrealistic promises or an unsupported appraisal. They should demonstrate how they will generate buyer interest, provide campaign updates, respond to market feedback, and negotiate towards the best possible result. We help you connect with suitable agents, compare your options, and choose the professional you trust to manage your sale.

6What should I consider when trying to find a good real estate agent?

If you want to find a good real estate agent, start by assessing their experience with properties similar to yours. Ask about recent local results, average campaign timeframes, buyer engagement, marketing choices, and negotiation methods. Their answers should be clear, relevant, and supported by credible examples.

You should also consider how well the agent listens to your priorities and explains the selling process. A good agent should communicate consistently, provide realistic advice, and avoid relying on unsupported promises. At Agent Partner, we help you compare these qualities alongside commissions, marketing costs, and proposed sales strategies.

Choosing an agent can influence the quality of your campaign and your overall selling experience. Our service helps reduce uncertainty by connecting you with agents selected around your property and requirements. You can meet the agents, review their recommendations, and choose the person you trust to represent your sale.

7Can Agent Partner help me find local residential real estate agents?

Yes, Agent Partner can help you find local residential real estate agents for houses, apartments, units, townhouses, and other residential properties. We consider your property’s location, features, likely buyers, and preferred selling timeframe. This allows us to identify agents whose experience may suit your particular sale.

Local residential knowledge can be valuable because buyer expectations and market conditions vary between suburbs and property types. An experienced local agent should understand comparable sales, buyer demand, and the marketing channels most likely to generate interest. They should also explain whether auction, private treaty, or another method is appropriate for your circumstances.

We make the selection process easier by helping you concentrate on relevant agents rather than approaching agencies at random. You can compare each agent’s appraisal, strategy, fees, marketing plan, and communication style. This gives you a more informed foundation for choosing the agent who feels right for your property.

8Can Agent Partner help me find local commercial real estate agents?

Agent Partner can help property owners find local commercial real estate agents with experience relevant to their asset and intended outcome. Commercial properties may require specialist knowledge of buyer groups, investors, tenants, yields, zoning, and local business conditions. Choosing an agent with appropriate commercial expertise can therefore be particularly important.

We consider the type of property you are selling, its location, your timeframe, and any circumstances affecting the transaction. This may include offices, retail premises, warehouses, industrial properties, development sites, and commercial land. We can then help connect you with agents who are better positioned to discuss a suitable campaign.

Commercial agent proposals should be assessed on more than commission alone. We encourage owners to compare relevant results, industry connections, marketing reach, negotiation experience, and proposed methods of sale. Our service gives you a more focused way to review your options before deciding who should represent your property.

9Is Agent Partner’s real estate agent finder free to use?

Our real estate agent finder is free for property sellers to use, and there is no obligation to appoint an agent we introduce. We aim to make comparing agents more straightforward, efficient, and relevant to your particular needs. You retain complete control over whether you proceed and which agent you choose.

We take the time to understand your property, circumstances, priorities, and preferred timeframe. This information helps us identify potentially suitable agents and prepare them for a more useful initial conversation with you. You can then assess their recommendations, experience, fees, and approach before making any commitment.

If you appoint an agent we introduce, Agent Partner may receive a referral payment from that agent. This does not remove the importance of reviewing the agent’s commission, marketing expenses, services, and proposed strategy. Our goal is to help you compare credible options and move forward with greater clarity and confidence.

10What information should I provide when choosing a real estate agent?

Start by providing your property address, property type, approximate condition, ownership circumstances, and preferred selling timeframe. You should also explain your reason for selling and any goals or concerns that could influence the campaign. The more relevant information you provide, the better we can understand the type of agent you may need.

It is helpful to mention whether the property is occupied, vacant, tenanted, residential, commercial, or part of a deceased estate. You can also tell us whether you have already received appraisals or have a preferred selling method. These details allow us to identify agents with more relevant knowledge and experience.

You do not need to have every aspect of the sale decided before contacting Agent Partner. We can discuss your situation, clarify your priorities, and help you understand what to compare when speaking with agents. This creates a more efficient selection process and helps you approach the next stage of your property sale with confidence.

Find My Agent — It’s Free Call 1300 400 333